Click here for full delivery informationĪt Cake Stands we are proud to provide an excellent customer service and total satisfaction in our products. Please make sure that your email & phone number are correct when checking out to benefit from this service. If this is not a convenient time, you will be able reschedule the delivery for a different day or to a different address such as a neighbour or a post office.Īll customers will be kept up to date with the progress of their delivery and will be notified either by email or SMS on the day of dispatch, on the day of delivery and with a pre-delivery notification advising of their one hour delivery slot. Once your order has been handed over to them, they will send you an email or text to inform you when they plan to deliver your parcel. Our couriers offer interactive delivery options. In order to bring a better delivery experience, we have teamed up with our couriers enabling our customers to have more control over their deliveries. Highlands & Islands, Northern Ireland Order Value / Weight Text delivery notifications on Courier 48 orders - see below details** ** A delivery surcharge of £3.50 applies to any order containing an Age Restricted Product due to Age Verification Processes We will contact you with a revised delivery charge if applicable before we process your order. In some very rare cases, certain UK post codes may be subject to further P&P charges and customers. Delivery charges are calculated during checkout. *A Delivery Surcharge of 50 pence + VAT may apply to delivery's in the London Congestion Charge Zone. We may charge more for delivery to Scottish Highlands, Northern Ireland, Scottish Islands, Isle of Man, Isle of Wight, Channel Islands, other UK offshore islands or mainland addresses that couriers class as 'remote'.We are pleased to offer FREE mainland UK courier delivery to orders above £70 Order Value / Weight see our full range of cake decorating equipmentįor all couriers, Friday cut-off time is 4pm.UK & EUROPEAN COURIER DELIVERY ONLY - this item is too large for Air Mail.the occasional tiny flaw in the paint or lacquer is to be expected and not considered a defect.Both of these little flaws are 'features' of manufacture and are not faults - they are, of course, covered by the cake board so never seen - see pic 3 FURTHER UPDATE - the latest version of the stands has a circular hole in the centre of the top of the stand - this removes the risk of any raised or 'bumpy' plastic in the very centre, plus many have a small circular area where the black of the base plastic shows through - this is where the suction cup held the stand while it was being sprayed.If you agree with Napier then, great, that means you'll order a new Napier stand from us for every cake you make (!) but if you agree with us, then you can use over and over again until you feel the time has come to replace with a new one Over time they will, of course, get scratched and grubby so simply replace when you feel the time has come. you do not put cakes directly on to the cake stand, therefore it is not a food-contact item. They're the manufacturers so that's obviously the official line but, having sold Napier stands for over 30 years, we have to point out to our customers that we disagree.
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